Skype is now becoming a medium of communication among online people for various purposes like online transactions, job interviews, business presentations, and typical communication. All you need to get started is an Internet connection, a registered Skype account and you should be all set for some “skyping” on your mobile device. But then again, like any other online platforms, you can’t expect to always have a flawless Skype experience. The fact that it’s an online app makes it susceptible to random downtimes and errors due to network problems. Thus random app issues also occur.
On the brighter note, such problems are often minor and therefore easy to resolve. To give you some inputs, I’ve mapped out some helpful methods you can use whenever you will bump into a problem with Skype app that suddenly keeps crashing on your iPhone XR after logging in. Read on for more detailed solutions.
Now, before going further into our troubleshooting, if you found this post while looking for a solution to a different problem, then visit our iPhone XR Help Guides for we have already solved many reported issues with this device. There could already be articles on our site that could help you fix your problem.
How to troubleshoot iPhone XR with Skype app that keeps crashing
Before troubleshooting, check your Internet connection. Apps like Skype need fast and stable Internet connection to work as intended. If your iPhone is experiencing some sort of Internet problems from slow to intermittent connectivity or no Internet connection at all, then online apps won’t be able to work. And that goes the same for Skype app. If your Internet is working just fine, retry loading Skype but through your browser app. Try to log into your Skype account from the main website and see if you can login successfully. This will help you rule out account credential errors as well as Skype server problems from the underlying cause. If everything works perfectly fine on the Skype website, then that denotes the problem is isolated to the Skype application on your phone. At this point, you can try any of the following solutions.
First solution: Quit Skype then restart.
If this is the first time that Skype crashes, then quitting and restarting the app will likely fix it. This is likely just a minor error caused by random glitches. So here’s what you can try doing first:
- From the Home screen, swipe your finger up and then pause.
- Swipe right or left to navigate through apps preview.
- Then swipe up on the Skype app preview to quit/end it.
- Do the same to quit other background apps on your iPhone XR.
It’s also recommended to clear or end all background apps to prevent any of them from causing conflict with Skype’s routine. After ending Skype and other background apps, retry loading and logging into Skype app and see if the problem is solved.
- How to fix an Apple iPhone XR that won’t connect to the App Store [Help Guide]
- How to fix visual voicemail that is not working on your Apple iPhone XR [Help Guide]
- How to fix Apple iPhone XR microphone that is not working
Second solution: Reboot your iPhone XR (soft reset).
Minor software glitches can also trigger the same symptom to occur on any apps and that could be what’s transpiring with Skype app on your iPhone. Problems like these are usually resolved by performing a soft reset or restarting the phone. Here’s how:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
Alternatively, you can force restart your iPhone XR. This may be necessary if your screen becomes unresponsive as the Skype app crashes. Here’s how it’s done:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
Both soft reset and force restart are effective in terms of dealing with minor software errors that caused apps to glitch and misbehave. Creating backups won’t be necessary because these methods don’t affect internal files stored on the phone memory.
Third solution: Update Skype to the latest version available.
Installing the latest update for Skype can also be considered among the possible solutions if bugs are inflicting the symptoms. Like iOS updates, app updates also embed some patch codes to eliminate bugs and errors that ruined the application’s normal operation and triggered occurrence of atypical app behaviours. To manually check for and install pending app updates for Skype, follow these steps:
- Tap App Store from the Home screen.
- Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
- Tap the Update button next to Skype. Doing so will install pending updates for Skype app.
- If multiple app updates are available, tap the Update All button on the upper-right to update all apps simultaneously.
Reboot the phone when all apps are finished updating. Doing so will ensure that all new features and app changes are properly implemented. It also refreshes the app and phone memory.
Fourth solution: Reinstall Skype on your iPhone XR.
If the app continues to crash, then it’s probably corrupted and no longer functional. In this case, the only way to get the app working properly again is to uninstall then reinstall it. Here’s how it works:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the Skype app.
- Read the warning prompt, and then select Delete to confirm deletion of the app.
- Reboot your iPhone after successfully deleting Skype app.
- After the restart, open the App Store.
- From the App Store main screen, search for Skype app by typing in “Skype app or Skype” on the search field. A list of apps relevant search results will then show up.
- Look for Skype from the list of apps then tap on it.
- On the following screen, you should see Skype logo with a Get or Cloud button on the side. Tap the button to download and install the app on your phone.
After successfully installing Skype, restart your iPhone and then try loading the recently installed Skype app to see if it’s working properly.
Fifth solution: Reset all settings on your iPhone XR.
Performing all the above procedures should be enough to eliminate minor app glitches and get the Skype app back up and working properly again. But the symptom may persist if the problem is attributed to software problems on the phone itself. At this point, you may resort to software resets. The following steps depict a reset on the iPhone XR settings. This will erase all customized settings including those that caused Skype to act up. Here’s how it works:
- Tap Settings from your Home screen.
- Select General.
- Scroll down to and tap on Reset.
- Select the option to Reset all settings. This will erase all customized options and settings changes on the phone.
- Enter your device passcode, when asked.
- Confirm settings reset.
After the reset, your iPhone should reboot and then loads the default options and original configuration. This also denotes the need for you to re-enable necessary features including Wi-Fi, Bluetooth, and others so you can use them again on your phone.
After reconnecting to your Wi-Fi, launch the Skype app then try logging in again to find out if the problem is already gone.
Seek more help
Contact Skype Support to escalate the problem for further assistance and more advanced solutions. Also check and ensure that the Skype server is up. The Skype app may not be able to connect to its server and therefore couldn’t continue. As a result, the app would crash after logging in. To rule out network connectivity issues from the underlying cause, contact your Internet service provider for further assistance.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!
- How to fix an Apple iPhone XR that has no Internet access even if connected to Wi-Fi
- How to fix apps that won’t update on your Apple iPhone XR, cannot update apps
- How to fix iCloud authentication, unsupported Apple ID error on Apple iPhone XR
- How to fix an Apple iPhone XR that keeps losing Wi-Fi signal, Wi-Fi keeps dropping