One of the most dreaded issues affecting various iOS devices like the iPhone XS is the problem on being stuck on the Apple logo. There are many factors that can cause an iPhone to get stuck on a white Apple logo including software both the software and hardware components. Memory-related issues like when your phone is running low on storage are usually main triggers. Phones that are low on storage are prone to experience performance issues like sluggishness, random app crashes, infinite bootloop, unresponsiveness, and unexpected system shutdown.
These symptoms are usually affecting early devices but may also transpire in new devices with malwares, software bugs and hardware damage. Before rushing to a service center, it is recommended to perform some workarounds to eliminate software-related factors. Highlighted below are some of the most effective solutions to a similar issue on the iPhone XS that’s stuck on white Apple logo. Keep reading to find out what to do on your end before taking a trip to a service center.
Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshooting iPhone XS that’s stuck on Apple logo
When troubleshooting your phone that’s stuck on Apple logo, you have to be thorough to know more about the problem and hopefully fix it. We need to consider every possibility and rule them out one after another and here’s what you need to do:
First solution: Perform a force restart on your iPhone XS.
To clear out various types of software glitches on the phone with unresponsive screen, simply perform a force restart. This process will provide similar results as with soft reset and creating a backup for your phone won’t be necessary as this will not cause any data loss. So if you’re stuck on white Apple logo screen, here is what you need to do:
- Quickly press and release the Volume Up button.
- Then quickly press and release the Volume Down button.
- Lastly, press and hold the Side/Power button until the Apple logo appears.
If the Home screen of your iPhone is already accessible after the force reset, check the current memory status of your device. As mentioned earlier, memory-related issues often trigger a device to experience performance issues including stuck or unresponsive display.
- To check the memory status of your iPhone XS, simply go to Settings-> General-> iPhone Storage menu.
From their you should see more detailed information on the available and used memory of your phone. If the available storage space is less than a gigabyte, then that implies that your iPhone is running low on storage and could therefore be the main reason as to why it would suddenly get stuck on a white Apple logo. To solve the problem, remove or delete all unwanted apps and files including old photos, videos, and messages from your device. All your phone needs to get back up and running smoothly again is to free up space.
If everything is good with your iPhone’s internal memory, update your phone’s software to the latest version available and install pending app updates to clear out major system errors caused by software bugs and corrupted applications.
Here are the steps to check, download and install the updates for your iPhone’s software:
- Go to Settings from the Home screen.
- Select General.
- Tap Software Update.
Once prompted with an update notification, review the terms and condition. Then follow the onscreen instructions to download and install the update. Make sure to back-up your files prior to the update.
Implementing all pending updates for your apps is also recommended to eliminate bad apps from the possible triggers. App updates usually offer bug fixes for unstable and problematic applications. Below are the steps to check and install pending app updates on your iPhone XS:
- Open the App Store from your Home screen.
- Navigate the Updates section to view the list of pending apps update.
- Tap the Update button next to the app’s name to individually install the app updates.
- Otherwise, tap the Update All button located on the right side of the screen to install multiple app updates available at once.
After installing all pending app updates, reboot (soft reset) your iPhone for the new changes to be applied properly and likewise to refresh the operating system. After it reboots, use your phone as you normally do and see if it still gets stuck on the white Apple logo.
Second solution: Restore your iPhone XS to its factory default settings via iTunes.
If you are still stuck on the Apple logo after doing a force restart on your iPhone, perform a master reset instead. Doing so will eliminate software glitches that have caused the phone screen to freeze. Make sure to back-up the saved files on your iPhone prior to the reset, and your computer has the latest iTunes version installed. To restore your iPhone to its factory default settings via iTunes, follow the steps below:
- Using the provided USB cable or Lightning cable, plug in your iPhone XS to the computer.
- Launch iTunes on your computer.
- Once iTunes has recognized your phone, click on your iPhone XS name located in the left side of the iTunes menu.
- Then click on the Restore button. If you wish to back-up your iPhone to your computer, click the Back Up button.
- Click on Restore if prompted to wipe all data and settings on your iPhone, and then click on the Restore button to confirm.
- Wait until a confirmation shows that the process has been completed.
Set up and configure your iPhone as new by following the initial setup prompts and onscreen instructions.
Third solution: Restore your iPhone XS via Recovery Mode.
If the factory reset didn’t fix the freezing screen problem, a recovery mode restore will likely be able to address it. Major system issues that could not be dealt with by the standard system reset typically require more advanced solutions like a recovery mode restore. This will put your device in a recovery state, allowing iTunes to repair any damaged system fragments. This process will require the use of a computer with the latest iTunes version installed and has a stable internet connection to access the Apple server.
To get started, connect your iPhone XS to the computer using the supplied USB cable or Lightning cable and follow these steps to continue:
- Quickly press then release the Volume Up button.
- Quickly press then release the Volume Down button.
- Then press and hold the Side/Power button until Connect to iTunes screen command appears. When the Apple logo appears, don’t release the button as you need to put the phone in a recovery state.
- Wait for iTunes to prompt a message that says your iPhone is recognized in recovery mode. When prompted to either Update or Restore, select the Restore option to delete existing data from your iPhone and then install the latest software version for your device.
- If you wish to keep all important files on your phone while reinstalling the iOS, choose Update instead.
When the system restore is complete, you may proceed to setting up your iPhone XS as new through iTunes. Then test to see if that solves the problem. If the recovery mode restore doesn’t yield positive results, then that’s when you should consider opting for the deepest type of iOS restore called DFU mode restore. Just refer to the next steps.
Fourth solution: Perform a DFU Mode restore on your iPhone XS.
The DFU Mode Restore or also known as Device Firmware Update will repair fatal system errors and restore firmware to defaults. This can be the key to fixing your iPhon if the issue is inflicted by a corrupted OS due to bad updates and malwares. But you have to note though that a DFU mode restore also results in permanent data loss as it wipes everything from your iPhone system. If you wish to continue, then try to back up files to iTunes first and then proceed to these steps whenever you’re ready:
- Connect your iPhone XS to the computer using the supplied USB cable or Lightning cable.
- Then launch iTunes on your computer.
- Quickly press the Volume Up button on your iPhone XS.
- Then quickly press the Volume Down button.
- Lastly, press and hold the Side/Power button until the screen becomes black.
- Release the Side/Power button once the screen turns black then quickly press and hold both Side button and Volume Down button simultaneously for at least 5 seconds.
- After the elapsed time, release the Side button but continue to hold the Volume Down button.
- Continue holding down the Volume Down button for about 5 seconds. When the screen of your iPhone remains black, this means you have successfully entered the DFU mode.
You will then get a notification on iTunes saying your iPhone XS has been detected. Then proceed to restore your iPhone XS in iTunes and follow the onscreen prompts.
Fifth solution: Use iTunes alternatives.
Some fatal iOS problems could not be handled by an iOS restore through iTunes. And this is when alternative tools play their role. Like iTunes, you can download and install any of these tools on your computer and then use it to repair and restore your damaged iPhone. Among the most reliable and effective iOS repair and recovery tools for iPhone XS are Tenorshare ReiBoot, Dr. Fone-Repair, FonePaw iOS System Recovery, and iMyFone iOS System Recovery, to name some. These tools also work best with iOS devices running on iOS 12. Just pick the tool that suits your needs. To gauge the efficacy of each tool, reading prior reviews can help. These tools are generally designed with a user-friendly interface so you can expect a simple and easy iOS restore and repair process.
Does your iPhone XS remain stuck on white Apple logo?
So you’re done performing all the aforementioned procedures and other potential solutions but to no avail. This could be happening because your iPhone has obtained physical or liquid damage from a previous incident of dropping or liquid exposure. And this is when you should consider taking your iPhone to an Apple-authorized service center. Tell the technician about the problem you’re dealing with as well as the workarounds you’ve tried when attempting to fix your iPhone on your end. If you see any error prompts or codes, then be sure to relay that information to the support people so that they can use it as additional clue in determining the underlying cause and in finding ultimate solution. If this occurs after an iOS update and the problem continues after exhausting all possible solutions, then this is likely another iOS bug that needs a dedicated fix patch.
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