How to fix an iPhone XS that cannot connect to WiFi

Having trouble connecting to WiFi internet on your iPhone XS? There might be some invalid settings or random glitches that bars your phone from getting internet access. If you need help ruling out the possible culprits, then you may consider this post as additional reference. Read on and get more help.

Most of today’s mobile apps require the use of internet connection in order to work. Thus, these apps can become unusable if your phone experiences wireless network connectivity issues, may it be an intermittent internet connection or no Internet access at all. Whenever your phone cannot connect to a wireless network, this can be an indication that random firmware glitches and errors are transpiring on either the phone or the wireless modem/router in use. That said, you need to troubleshoot both devices.

Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

Troubleshooting iPhone XS that can’t connect to WiFi

In this article, I have gathered a list of possible fixes to a similar issue on an iPhone XS that can’t connect to a wireless network. You may go ahead and try fixing the problem using any of these subsequent methods.

First solution: Power cycle your wireless router/modem.

As mentioned earlier, one of the possible causes is a faulty internet source. If your wireless router’s firmware has crashed, there’s a tendency for connected devices like your iPhone XS or any other devices to have trouble getting access to the wireless network. To clear this out, simply power cycle the modem or router using these steps:

  1. On your wireless router/modem, press or flip the Power button switch to turn it off.
  2. While the modem is off, unplug the AC adapter from the power outlet and leave it that way for at least 30 seconds.
  3. After the elapsed time, plug the AC adapter back in and press/flip the Power button again to turn the modem back on.

When the signal indicators become stable, try to connect your iPhone XS again and see if it is successful. If the problem still persists, proceed to the next method.

ALSO READ: How to fix iPhone XS Personal Hotspot that’s not working

Second solution: Restart (soft reset) your iPhone XS.

Random network error can also be to blame when you phone can’t seem to connect to the wireless network. And the easiest way to eliminate such error is to restart the system of your phone. Here’s how you do it:

  1. Press and hold the Side/Power button and either Volume Up/Down buttons simultaneously for a few seconds.
  2. When the Slide to Power Off command appears, release both buttons.
  3. Then drag the power off slider to the right to turn off the phone.
  4. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears.

After the reset, all cache files that were saved on your phone’s internal memory should be cleared out and refreshes your phone’s system. If the WiFi feature is already enabled on your iPhone, try to reconnect to your preferred wireless network and then see if the problem has been fixed.

Third solution: Turn your WiFi off and on again.

Refreshing your phone’s wireless internet connection can also correct minor wireless connectivity issues. All you need to do is to simply disable the WiFi feature on your phone for a few seconds and then turn it back on again. Follow these steps:

  1. From the Home screen, go to Settings.
  2. Select WiFi menu.
  3. Tap the WiFi switch to turn the feature off.
  4. While it’s off, restart (soft reset) your iPhone XS.
  5. Then head back to Settings-> WiFi menu. Tap the switch again to turn the WiFi feature back on.

Alternatively, you can also utilize the Airplane mode trick to refresh the wireless radios on your iPhone XS. Doing so will also fix random WiFi errors caused by corrupted network data and minor software crashes. 

To do this, just go to Settings-> Airplane Mode menu and toggle the switch to turn it on. While the Airplane Mode is enabled, all your phone’s wireless connections including WiFi are disabled. Restart your phone while Airplane mode is on and then head back to Settings-> Airplane Mode menu and toggle the switch again to turn the feature off.

ALSO READ: How to fix an iPhone XS that keeps disconnecting from WiFi network

Fourth solution: Forget/Delete WiFi network on your iPhone XS then reconnect.

Another solution that you can resort to if the aforementioned methods didn’t solve the problem is to delete all WiFi networks on your iPhone’s directory. This method is also used to address wireless internet issues triggered by corrupted WiFi network. Be sure to take note of your WiFi password beforehand as you will need this information when setting up and reconnecting to your wireless network again. If you wish to give it a try, here are the steps:

  1. From your Home screen, go to Settings.
  2. Select WiFi.
  3. Tap the information icon (i) of your WiFi network beside your WiFi network’s name or SSID.
  4. Then select Forget This Network option.
  5. Tap Forget to confirm WiFi network deletion. Do the same to the rest of the WiFi networks saved on your device. Doing so will avoid any of them to cause conflict with your current wireless network.

After you have successfully deleted all saved wireless networks, restart (soft reset) your iPhone XS to refresh its system. Then head back to Settings->WiFi menu to set up and reconnect to your WiFi network.

Fifth solution: Reset network settings on your iPhone XS.

If you are still unable to connect to WiFi after forgetting your wireless network on your iPhone, resetting the network settings might as well help resolve the problem. This process will delete your phone’s current network configurations including misconfigured settings that might have prevented your phone from connecting to a wireless network. Just follow these steps whenever you’re ready to reset your iPhone’s network settings:

  1. From the Home screen, go to Settings.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Then select Reset network settings from the options.
  5. When prompted, enter your device passcode to continue.
  6. Tap Reset network settings again to confirm the reset.

Your phone will reboot automatically after the reset and restores the default settings and options. Wait until your phone is completely back on then head back to Settings->WiFi menu to enable your WiFi and reconnect to your wireless network.

Still cannot connect to WiFi on your iPhone XS?

Perhaps the problem is too complex that none of the prior methods is able to fix it. If you wish to troubleshoot further, then you may resort to performing full system reset or iOS restore to eliminate major system errors that might have halted your iPhone XS from connecting to WiFi. You may proceed to carrying out a factory reset through your iPhone settings or use iTunes on a computer to manually erase and restore your iPhone XS from a recent iOS backup. Performing the latter is usually needed if the problem is attributed to complex iOS network bugs.

For further assistance in troubleshooting firmware issues on the network equipment, contact your Internet service provider or carrier. There might be some advanced internet settings like IP configurations to be done to fix any errors with the wireless modem or router.

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