How to fix an iPhone 11 that cannot make phone calls after iOS 13.2

When users cannot make phone calls on their devices, the first thing they usually do is contact their service network provider for assistance. But if you think your payment is up-to-date and the problem isn’t account-related, calling your network provider should be your last resort. As a user, you should first try to troubleshoot your iPhone 11, especially if the device was working properly prior to the problem. 

That’s the purpose of this post. In here, you will learn how to fix your iPhone 11 that cannot make phone calls anymore for some reason. Based on experience, this is just a minor problem which you may be able to fix by doing some basic troubleshooting procedures. If you’re an owner and you have a problem like this, continue reading as this article may be able to help you somehow.



Troubleshooting an iPhone 11 that cannot make phone calls

In this post, we will look into all possibilities and rule them out one after another until we can figure out what the problem really is and hopefully be able to fix it. With that being said, here’s what you should do if your iPhone 11 cannot make phone calls…

First solution: Enable Airplane Mode and disable it again

Check the signal strength you are getting from the carrier network’s tower on the top of your phone screen. If it shows minimal to zero signal bars, turn the Airplane Mode on and off again to refresh your phone’s wireless radios and services. This procedure has always been one of the most effective solutions to network problems that occurred without apparent reason or cause. 

  1. Swipe down from the top-right corner of the screen, to pull the Control Center. 
  2. Touch the airplane icon to enable Flight Mode. 
  3. After a few seconds, touch the icon again to disable it. 

After doing this, try to see if your iPhone can’t still make phone calls. If the problem persists, continue to the next solution. 

ALSO READ: How to fix an iPhone 11 with cellular data that’s not working

Second solution: Reset all Network settings on your iPhone

After making sure that the problem isn’t with your network device, the next thing you have to do is refresh all network or wireless services on your iPhone. You can do so by resetting all network settings. This problem is basically a minor network issue, provided that the firmware has not been modified in any way. So, this procedure might be all you need to make your iPhone 11 work perfectly again. 

  1. From the Home screen, tap Settings. 
  2. Tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Touch Reset Network Settings. 
  5. If prompted, enter your security lock. 
  6. Tap Reset Network Settings at the bottom of the screen. 

Your iPhone will reboot after this, once it has finished rebooting, try to see if the problem is fixed. If your device is still not able to make phone calls, then move on to the next solution. 

ALSO READ: Five Common iPhone 11 Connectivity Issues and How to Fix Them

Third solution: Factory reset your iPhone

A reset will be able to fix this problem, especially if it started out of the blue without apparent reason after an update. Firmware issues happen every now and then, and most of the time, they may seem like a serious problem. Thus, a reset will be able to fix them. But prior to the reset make sure to create a backup of your important files and data because they will be deleted and you may not be able to retrieve them. When ready, follow these steps: 

  1. From the Home screen, tap Settings. 
  2. Find and tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Tap Erase All Contents and Settings. 
  5. Tap Erase Now. 
  6. If prompted, enter your security lock. 
  7. Tap Erase iPhone at the bottom of the screen.  
  8. Tap Erase iPhone again to proceed.  
  9. Now enter your Apple ID password, and then tap Erase to proceed with the reset. 
  10. Wait until your iPhone has finished the reset, and then set it up as a new device. 

After you’ve successfully set up your iPhone 11, the first thing you have to do is make a call. If it still not able to make phone calls, then try the next solution prior to setting up an appointment at the Genius Bar. 

ALSO READ: How to fix Bluetooth that is not working properly on Apple iPhone 11

Fourth solution: DFU Restore your iPhone that can’t make phone calls

The good thing about iOS is that it’s very stable that as long as the firmware has not been modified, any problem can be fixed by restoring your device. That’s what you need to do next if your iPhone 11 is still not able to make phone calls even after the reset. Here’s how: 

  1. Connect your iPhone to the computer then launch iTunes or Finder.
  2. While your device is connected, quickly press and release the Volume Up button.
  3. Then, quickly press and release the Volume Down button. 
  4. Finally, press and hold the Side button until your iPhone screen turns black.
  5. Keep holding the Side button when the screen turns black and then press the Volume Down button.
  6. Hold both buttons for 5 seconds.
  7. After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.

I hope that we’ve been able to help you fix your iPhone 11 that can’t make phone calls through this post. Thanks for reading!