Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPhone is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting an iPhone 11 Pr that cannot update apps through App Store
Before you start ruling out common software-related issues that might have prevented your iPhone 11 Pro from updating apps via App Store, check and view the current memory status of your device. Although it is very unlikely for new devices to have low internal memory after a few days or weeks of use, it’s not impossible to occur, especially if you’re fond of downloading huge apps and online content. Usually, you will see a warning prompt saying something about insufficient memory and the like. If you have confirmed that your device still got ample of storage space, try these subsequent methods to eliminate other possible causes.
First solution: Quit the restart App Store.
Like any other apps, the App Store can also succumb to random glitches. When this happens, different types of symptoms could instigate. And being unable to process updates for your apps is among them. To clear out random in-app glitches that may be halting App Store from installing app updates, follow these steps to force close then restart the application:
- Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
- In the app switcher, swipe sideways to find the App Store app card/preview.
- Then swipe up on the App Store card preview to force close the application.
Also consider closing all other background applications on your phone to prevent any of them from interfering with App Store the next time you launch it.
Second solution: Reboot your iPhone (soft reset).
Another simple solution to eliminate random system errors inflicted by minor firmware crashes and glitches is a soft reset. If you haven’t already, then you should consider rebooting your iPhone 11 Pro. Not only that it gives your device a quick breather, it also dumps junk files including corrupted temporary data that might have caused conflicts to some built-in functions of your device. Just follow these steps to soft reset or reboot your new iPhone:
- Press and hold both the Side and Volume Up buttons for a few seconds.
- Release both buttons when the Slide to Power off bar appears.
- Swipe or drag the bar to turn your device off.
- After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.
Allow your phone to finish rebooting and then reconnects to the Wi-Fi internet. When the internet connection has become stable, retry launching the App Store and update your apps.
Third solution: Refresh the internet connection to fix your iPhone 11 Pro that cannot update apps via App Store.
As mentioned earlier, internet problems could also be the main reason why App Store downloads don’t work. App Store requires a fast and stable internet connection in order to communicate and sync with the Apple Servers then execute input commands from end-users including update download request. If your iPhone is experiencing minor internet problems like slow or intermittent connection, then chances are that web-based apps including App Store are likewise experiencing some problems. In this case, refreshing your iPhone’s internet connection can help. And there are several ways to get this done. The common method is through the Wi-Fi toggle. And here’s how it’s done:
- Tap Settings from your Home screen.
- Select Wi-Fi.
- Tap the Wi-Fi switch to the OFF position.
- After about 30 seconds, tap the switch again to turn Wi-Fi back ON.
Another way to refresh your iPhone’s internet connection is by deleting the Wi-Fi network that it’s connected to and then adding it back. Doing so allows your device to connect to the network like the first time it does. Just be sure to note your Wi-Fi password beforehand because you will need to re-enter it later to join and connect to the network. Just refer to these steps whenever you’re all set to forget Wi-Fi networks(s) on your iPhone 11 Pro:
- Go to Settings-> Wi-Fi and make sure that the Wi-Fi switch is enabled.
- Scroll down to the list of available Wi-Fi networks.
- Select your Wi-Fi network then tap the option to Forget this Network.
- If prompted, confirm that you want to forget your Wi-Fi network. After confirming, your network will be deleted from your device. Turn Wi-Fi off and then restart your iPhone.
- As soon as your phone boots up, head back to Settings-> Wi-Fi menu and enable Wi-Fi again.
- Wait for your Wi-Fi network to show up in the list then select it.
- Tap the option to Join or Connect.
You can also try switching to other Wi-Fi network, if you’ve set up one on your device. Doing so will help you determine whether or not the problem is attributed to a corrupted Wi-Fi network in use.
Another tweak you can use to refresh wireless internet connection and other wireless functions of your iPhone is the Airplane Mode trick. It works by giving a simultaneous restart on your phone’s wireless radios and relevant features. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth.
- While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn it OFF again.
Wait for your phone to re-establish Wi-Fi signal and by then you can reconnect to your Wi-Fi network to get back online and retry updating apps.
Fourth solution: Check and manage your phone restrictions.
Another possible reason as to why App Store updates and downloads don’t work as intended is because the app is restricted from running on your phone. This is usually the case if restrictions are enabled on your iPhone 11 Pro. To clear this out, follow these steps to check and manage restrictions for App Store services on your device:
- Tap Settings from the Home screen.
- Then tap on Screen Time.
- Select Content & Privacy Restrictions.
- Tap Content Restrictions.
- Enter your passcode, if prompted.
- Tap iTunes & App Store Purchases.
- Select a setting and set to Allow.
Reboot your iPhone after making necessary changes to clear cache and refresh its memory. Then re-launch the App Store and try updating your apps again to see if it works.
Fifth solution: Log out and back into your App Store account.
Account-related issues can also be the main reason why you’re having trouble updating apps on your iPhone 11 Pro via App Store. Like other online accounts, your App Store login session may also be voided or expired for some reasons. When this happens, you wouldn’t be able to access or utilize App Store services. Thus, you will need to sign out and sign in again to your App Store account. Just follow these steps to get this done:
- From the Home screen, tap Settings.
- Select iTunes & App Store.
- Tap to select your Apple ID.
- Then tap Sign Out.
- Reboot your iPhone then go back to Settings-> iTunes & App Store menu.
- Enter your Apple ID and password.
- Then tap Sign In to log back into your App Store and iTunes account.
After successfully signing into your account, try opening the App Store app again and see if you can update apps already.
Last resort: Update your iPhone software to the latest iOS version available.
Installing the latest iOS update for your iPhone can also be the key to resolving the issue, especially if complex system bugs are the main culprits. Software updates rolled out by Apple usually embed some dedicated bug fixes to get rid of some existing stubborn bugs that might have ruined certain system functions of an iOS device. If you don’t have trouble connecting to Wi-Fi internet and your iPhone has sufficient memory space and battery life, then you can check and install the latest iOS version available for your device, wirelessly or over-the-air (OTA). Just follow these steps:
- From the Home screen, tap Settings.
- Select General.
- Tap Software Update.
If a new iOS version is available, you will see a notification containing system information. Read and review the message and then follow the given instructions to start downloading and installing the update file on your device.
When your phone is finished updating, reboot it then try opening the App Store and see if the problem is fixed.
Still cannot update apps via App Store on your iPhone 11 Pro?
At this point, you may have to consider utilizing alternative solutions. There might be some complex problems with the App Store application on your device and thus updates and other App Store services are currently unavailable. As an alternative solution, you can use iTunes to manually install pending app updates to your iPhone using a computer. You can use either a Mac or Windows computer that has the latest version of iTunes program and has a stable internet connection either via Wi-Fi or LAN. Once everything is set, follow these steps to start checking for app updates via iTunes:
- Open iTunes on your computer and connect your iPhone to an available USB port using the original USB/Lighting cable.
- On your computer, click Apps in the Library section located on the sidebar of iTunes main screen. Doing so opens a list of all your purchases apps.
- If you see the Updates Available link, click on it to download and install pending updates. If you don’t see this link, it means all your iPhone apps are up to date.
- You can also update all your apps at the same time by clicking on the Download All Free Updates link. The updates will then start downloading to your computer if you’ve already signed into your account. Otherwise, you’ll have to enter your Apple ID and password and then click the Get option.
- Allow all updates to finish downloading and then click the Get Update next to individual app you wish to update.
- When the update download and installation is finished, click to select the name of your iPhone in the left sidebar then click Sync to transfer the updated apps to your iPhone.
Wait until the syncing process is complete and you can disconnect your iPhone from iTunes by then.
If all else failed to fix the problem and that you still cannot update apps on your iPhone 11 Pro, you can seek further assistance from Apple Support.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.