Despite the fact that Gmail app is constantly receiving security updates, there are still some instances when the app goes down and failed to execute its tasks. Tackled in this post is a common issue encountered by many iPhone owners when using the Gmail platform to manage emails on their phones. Read further to learn what to do, if Gmail app is not working or keeps crashing on your iPhone XS.
There are several reasons why the Gmail app may not work properly on your iPhone XS. Online apps usually succumb to these problems when experiencing server downtimes, network connection errors, incorrect phone settings, account security issues or in-app errors and glitches. The same thing could happen to your iPhone XS’s Gmail application. With that said, you need to start eliminating Internet connectivity issues, incorrect email settings and random software glitches on your iPhone. To give you some input, I’ve lined up a few handy solutions for you to refer to whenever you’re ready to troubleshoot your iPhone XS’s flawed Gmail application.
Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshooting iPhone XS with Gmail app that keeps crashing
Before troubleshooting, try to access your email account through webmail (gmail.com). If everything works perfectly fine with the webmail but your Gmail app doesn’t, then there must be something on your iPhone that’s halting it from loading and working properly. At this point, you can eliminate software-related factors by carrying out the following procedures.
First solution: Quit and restart Gmail app on your iPhone XS.
In iOS, apps that were recently opened are usually left suspended and running in the background unless you end them. While keeping apps in this state may benefit in terms of multitasking or reloading of the same apps, it can also cause troubles especially when any of the background apps gets corrupted. If by any chance, you’ve left Gmail app suspended or running in the background for quite some time now, then might have crashed and unable to load up normally. If that’s the case, then you need to close the app along with any other background apps and services. Here’s how it’s done:
- From the Home screen, swipe your finger up and then pause.
- Swipe left or right and search for the Gmail app preview.
- Then swipe up on the app preview to close.
Clearing out all other background apps is also imperative to prevent any of them from causing conflict with the Gmail app. Doing so will likewise free up memory space that’s been occupied by suspended apps on your phone. After clearing out all background apps, launch the Gmail app again and see if it’s already working properly.
Second solution: Perform a soft reset (restart) on your iPhone XS.
If closing and restarting the Gmail app did not fix the issue, carrying out a soft reset will be your next option and possible solution to try on. A soft reset helps clear out erroneous caches that might have been causing conflicts to Google services including Gmail app. This does not affect any saved data so you can soft reset your device anytime without backing up files. To perform a soft reset on your iPhone XS, just follow these steps:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
In an instance wherein the iPhone is not responding when Gmail app crashes, the above procedures wouldn’t be applicable since the phone isn’t responding to touch input commands. As an alternative solution, you can do a forced restart on your iPhone XS. And here’s how it’s done:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Finally, press and hold the Power/Side button until the Apple logo appears on your screen.
Similar to a soft reset, performing a forced restart will not delete any saved information on your iPhone storage, so there’s no need to fear of losing significant files afterwards. After the phone restarts, allow it to reconnect to the Wi-Fi network and get back online. Once connected, launch Gmail and see how it works.
Third solution: Reset network settings on your iPhone XS.
Performing a network settings reset may also help you out if the issue has been caused by invalid network settings. Incorrect modifications and customizations on your phone’s network settings may also cause network-based apps like Gmail to fail and stop working as intended. To rule this out, try restoring your phone’s network settings back to the default configuration. To do this, just follow these steps to reset network settings on your iPhone XS:
- Access Settings from the Home screen.
- Select General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode if prompted.
- Then tap to confirm network settings reset.
After the reset, your phone will reboot on its own and then reverts to the default network settings configurations. Once it boots up, connect to your Wi-Fi network to get back online and then try loading the Gmail app on your iPhone XS to check if it is working properly now.
Fourth solution: Check and ensure IMAP is enabled on your Gmail account.
For you to use Gmail app on your iPhone as intended, IMAP must be enabled on the webmail. Internet Message Access Protocol or IMAP is a technology used by Gmail to deliver mails to your device. In order for you to check if it is enabled, you’ll need to log in to your Gmail account through webmail. To do so, you’ll need to access your email through a browser. If the IMAP is disabled on your Gmail account (webmail) settings, then it is likely the main reason why Gmail app is not working properly or keeps crashing on your iPhone XS. In this case, you need to enable IMAP through these steps:
- Sign in to your Gmail account via webmail using your email address and password. You can do this on your iPhone or through a computer. If you’re doing this on your iPhone and is prompted to download the app, select the option to Go to the mobile site instead.
- Let your email finish loading the information then scroll down to the bottom of the page.
- Check the link beside View Gmail in: and then select Desktop.
- Select Settings and then select Forwarding and POP/IMAP option.
- Just tap IMAP to enable it. Otherwise, just toggle the IMAP button to turn this feature OFF and back ON again. This will help refresh the IMAP function.
After enabling IMAP, restart your phone and retry launching the Gmail app and see if the problem is gone.
Fifth solution: Delete your email account then set up again on your iPhone XS.
Incorrect email address and password information inputted on your iPhone may also be the main reason why your Gmail app isn’t working as intended. In this case, removing your Gmail account on your device can be considered among the next potential solutions to try on. Doing so will allow the phone’s Gmail platform to refresh and remove incorrect information. Before deleting your Gmail account, log into webmail (gmail.com) and check if all of your important emails are there. For as long as your emails stay in webmail, you can fetch them again from the server after deleting and setting up Gmail account on your iPhone. Just follow these steps whenever you’re ready:
- Access Settings from the Home screen.
- Tap on Accounts & Passwords.
- Select Accounts.
- Tap the email account you want to delete then select Delete account to continue.
- Select Delete account or Delete from my iPhone if asked to confirm.
After deleting your email account, reboot your phone then set up your Gmail account again.
Last resort: Delete Gmail app from your iPhone and install it as new.
If your app still crashes or is not working properly after performing those procedures, it might have been totally corrupted and therefore no longer able to load up properly. To deal with this issue, you need to uninstall the flawed Gmail app from your iPhone and then install it again from the App Store. Any corrupted app cache that caused the entire platform to fail will be eliminated in the process. There are two ways for you to delete third-party apps from your iPhone XS. You can carry out the usual method from the Home screen, or access the apps directory from your iPhone storage.
- To uninstall the app, simply press and hold the Gmail app until you see the icons jiggling. Tap the X on the Gmail app icon then select Delete if prompted to confirm deletion of the app.
- To delete the app from settings, simply go to Settings > General > iPhone Storage menu, then tap Gmail app. Just select Delete to proceed in deleting it.
Restart your phone after deleting your Gmail app. As soon as your iPhone reboots, reconnect to the Internet and then go to the Apple store to re-download and install the latest version of Gmail app for your iPhone XS. Set up your email account and then try to see if the problem is fixed.
Is your iPhone XS Gmail app still not working or keeps crashing?
If all else fails and you still experience crashing issue or your Gmail app is not working properly, you can contact Google support for additional inputs and more advanced troubleshooting procedures. There might be some complex in-app errors or server problems that needed to be rectified in order to get Gmail app back up and running smoothly on your iPhone again.
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