A problem wherein an iPhone gets stuck on the Apple logo usually occurs when an app goes rogue as well as when a recently installed update contains some bugs. The same thing can happen if some critical system processes like installing and update iOS got interrupted or not completed. There are also some cases where an iPhone repeatedly gets stuck on the Apple logo due to a damaged or loose SIM card. Generally, the underlying cause of the problem can be both the software and hardware components. And with that said, performing some workarounds to eliminate software-related factors is recommended.
If the iPhone continues to get stuck on the Apple logo, that’s when you should consider opting for service. Highlighted below are potential solutions to a similar issue on the iPhone XS. Read on to learn what to do if ever you’d encounter the same issue when your iPhone XS just gets stuck on the Apple logo.
As mentioned earlier, this symptom can also be triggered when the SIM card is loose or dislodged from the SIM card tray. To rule this out, remove and reseat the SIM card on your iPhone before performing the following procedures.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting iPhone XS that got stuck on Apple Logo
Before you remove the SIM card, be sure to turn off your iPhone to avoid causing any damage to the SIM card component or the device itself. While the phone is turned off, insert the SIM ejector tool into the small hole on the SIM card tray. The SIM card tray is located on the side of your phone. Gently push the ejector tool until the SIM tray pops out. Remove the SIM card from the tray and then place it back in the same orientation before it was removed. Make sure that the SIM card is properly seated. Then gently push the SIM tray back into the side of your phone until it clicks and locks. Once the SIM tray is secured back in place, turn your iPhone on and see if that yields a positive outcome. If that doesn’t solve the problem, then here are other suggested tweaks for you to try on.
First solution: Force restart to fix iPhone XS stuck on Apple Logo
Software issues that are inflicted by typical malwares and bugs can be easily cleared out by rebooting the system. Normally, this can be achieved by performing a soft reset on the phone. But for symptoms involving stuck or unresponsive display, performing the alternative reboot (forced restart) will be necessary. This process provides the same output as with soft reset when it comes to resolving minor software issues but the only difference is on how it’s carried out. To force restart an iPhone XS, simply follow these steps:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Lastly, press and hold the Side/Power button until the Apple logo appears.
If your phone successfully gets past through the Apple logo after a forced restart, install pending apps updates and the latest iOS version available for your iPhone to completely eliminate other software-related triggers including complex system glitches and malwares.
Below are the standard steps to manually check for and install pending apps updates on your phone:
- Open the App Store from Home.
- Navigate to the Updates section to view the list of pending apps updates available.
- Then tap the Update button next to the app’s name to install its individual updates.
- Otherwise, tap the Update All button to simultaneously install all pending apps updates.
Right after installing all pending app updates, reboot your iPhone and then check for available iOS update to download and install. This is also important to address major system errors that trigger the device to suddenly get stuck on the Apple logo. All you need is a stable internet connection, ample of storage space, and sufficient battery life on your device to get started. Just follow these steps whenever you’re all set to check for updates:
- From the Homes screen, go to Settings.
- Select General.
- Tap on the Software Update menu.
A notification will pop up if a new iOS update is available. Read the terms and conditions then follow the onscreen instructions to download and install the latest software version for your iPhone. Don’t forget to reboot the phone after updating to ensure that all recent system changes are properly implemented. Doing so will likewise refresh your apps for smooth adaptation of the new platform.
Second solution: Perform a factory reset on your iPhone XS via iTunes (Master Reset).
If the screen of your iPhone is totally unresponsive and the basic forced restart failed to correct the problem, then your next option would be a factory reset through iTunes. To get this done, you will need to use a Windows PC or Mac computer with the latest version of iTunes app in it.
Before you proceed, be sure to back up your iPhone data because they will also be wiped out along with other added contents and settings. Once you’re ready, follow these steps to start erasing and restoring your iPhone to its factory default settings through iTunes:
- On your computer, open iTunes.
- Connect your iPhone XS to the computer using the provided USB cable or Lightning cable.
- Wait until iTunes recognizes your phone then click on your iPhone XS name located on the left side of the iTunes menu.
- Then click the Restore button. If you opt to save your files to your computer drive, select Back Up option.
- When prompted, click the Restore button to restore iPhone and erase all data and settings. Doing so will command iTunes to initiate the factory reset then download and restore your iPhone’s software.
- Wait until the process will be completed and select Set Up as a New iPhone option to set up your iPhone as new again.
Do not unplug your iPhone from the computer until the process has been completed.
Third solution: Restore iPhone XS via Recovery mode.
Stubborn bugs and malwares that caused freezing screen symptoms may not be easily mended by doing a factory reset. In that case, your next option is a recovery mode restore. This will put your device in a recovery state and allows iTunes to repair any damaged system components that might have prevented the phone from getting past the Apple logo.
Just like a factory reset, performing a recovery mode restore also results in permanent data loss, so try to back up all your important files to iTunes beforehand (if you can). Once you’re ready, follow these steps to put your iPhone XS in recovery mode and start restoring iOS in iTunes:
- Connect your iPhone XS to the computer using the supplied USB or Lightning cable. Then open iTunes on your computer.
- Quickly press then release the Volume Up button.
- Quickly press and release the Volume Down button.
- Then press and hold the Side/Power button. Make sure not to release the button even when the Apple logo appears. Once the Connect to iTunes screen appears, release the button.
- You will then be prompted with a message on iTunes saying that your iPhone XS is recognized in recovery mode. You will be asked to either Update or Restore your iPhone. If you wish to delete your phone’s existing data and install the latest iOS version, select the Restore option.
- Otherwise, select Update to command iTunes to re-install iOS without deleting the saved information on your iPhone.
Afterwards, set up your iPhone XS to new again via iTunes if the recovery mode restore is successful. If not, try the next solution.
Fourth solution: Perform DFU mode restore on your iPhone XS (Device Firmware Update).
This would be the last option you’ve got if the problem continues after performing a recovery mode restore. DFU or Device Firmware Update mode restore is the deepest type of system restore done on an iOS device. It’s often used to resolve major problems particularly those that are tied to a corrupt iOS. When your iPhone is in a DFU state, iTunes will be able to access and communicate with your device even without activating the boot loader. Thus there’s a chance that your device could be fixed even when the system is totally corrupted. But the downside is that you could lose some important files stored on the phone. If you wish to take that chance, then you may proceed and follow these steps to put your iPhone in DFU mode and instigate iOS restore in iTunes:
- To get started, connect your iPhone to the computer using the original USB cable or Lightning cable. Then continue to the next steps to enter DFU mode.
- Quickly press the Volume Up button.
- Quickly press the Volume Down button.
- Lastly, press and hold the Side/Power button until the screen becomes black.
- Release the Side/Power button when the screen turns black then quickly press and hold both Side/Power button and Volume Down button simultaneously for at least 5 seconds.
- After 5 seconds, release the Side/Power button but keep holding down the Volume Down button.
- Keep holding the Volume Down button for at least 5 seconds.
- Then release the Volume Down button on your phone once your computer shows a recovery prompt in iTunes.
When your phone screen becomes black, this means that your phone is already on DFU mode. You may continue to restore your iPhone XS in iTunes.
Entering DFU mode requires a bit of timing, so if you don’t get there on your first attempt, don’t forget to try again. If you still couldn’t do it on your end, then you can always ask for help from an iPhone technician at any authorized Apple service center in your area.
Is your iPhone still stuck on Apple logo?
This could be more than just a system issue considering that you’ve already exhausted all applicable procedures to eliminate software-related factors that might have triggered your iPhone to repeatedly get stuck on the Apple logo. At this point, seeking aid from technical people will be your next hope to get your iPhone fixed. You can take your device to any Apple-authorized service center near your place and ask a technician to inspect the hardware.
If the problem started after installing the iOS 13 (beta) update on your iPhone and it persisted after applying the previous solutions, then you should have it escalated to Apple Support. This could be a complex iOS 13 bug that requires a dedicated fix patch.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.