How to fix an Apple iPhone XS that can’t set up email, email setup error

One of the most reliable, stable, and up-to-date email platforms you can use on your iPhone XS is its built-in Mail app. Through this app, you can easily manage your inbox, read and reply to important emails you’ve got. To make all these possible, you’ve got to set up your email account first on your iOS device. In case you will encounter some trouble when trying to set up email on your iPhone XS and you’re getting an email setup error, I’ve managed to compile a rundown of possible solutions for you to try on. Read on and get help dealing with the annoying email setup error on your iPhone XS.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting iPhone XS that can’t setup email or has email setup error

Random system errors and glitches, account-related errors, network-related issues and email server problems are some of the possible triggers. Thus each of these factors must be eliminated. You may go ahead and begin troubleshooting your iPhone XS that can’t set up email, whenever you’re ready.

First solution: Refresh the internet connection on your iPhone XS.

Unstable internet connection and up to no service at all can be a potential trigger for the network connectivity issues like email set up error to emerge. And this can be rectified by refreshing your internet connection. To do so, you can either reboot your modem/router (power cycle) or toggle the Wi-Fi feature on your iPhone off and on. In this method, we will be providing you with the steps on how to refresh the internet service through your phone’s Wi-Fi menu settings. Here’s how:

  1. From Home, go to Settings.
  2. Select the Wi-Fi menu.
  3. Toggle the Wi-Fi switch to turn off the feature shortly.
  4. Then tap the switch again to turn the Wi-Fi feature back on.

Once Wi-Fi functions are re-enabled, connect to your preferred wireless network to get back online. Then open your browser to see if the internet connection has been restored. You’re good to go if websites are loading up as intended. By then you can start setting up your email account again. If that doesn’t help and you still can’t set up email on your iPhone XS, move on to the next solution.

ALSO READ: How to fix Apple iPhone XS that can’t receive incoming calls

Second solution: Reboot your iPhone XS. (soft reset)

Minor system errors and glitches that affect the Mail app functions on your phone are the next factors that should be eliminated. These flaws can be cleared out by carrying out a soft reset or restarting your device. Corrupted apps and cached files saved on your phone’s internal memory are likewise cleared out during the restart and thereby fixes any associated errors. if you haven’t already, follow these steps to soft reset/reboot your iPhone XS:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release both buttons when the Slide to Power Off command appears.
  3. Then drag the power of slider to the right to turn off the phone.
  4. After a few seconds, press the Side/Power button again until the Apple logo appears.

Once your iPhone is finished booting up, retry setting up your email account through Mail app.  If the problem persists, move on to the next solution to rule out account-related issues that might have hindered your device from setting up the email account.

ALSO READ: How to fix iPhone XS WiFi button is greyed out, WiFi button disabled

Third solution: Manually set up email account on your Mail app.

Setting up email accounts in iOS devices can be carried out manually or automatically. Setting up emails manually requires you to input necessary settings such as the incoming and outgoing server settings, port numbers, and the like. Automatic email setup on the other hand, allows your device to find and use the correct settings for the email account that you’re trying to create. Thus, your iOS device will automatically setup the email account in just a few taps on the screen. However, there is no guarantee that automatic email account settings always yield positive results. With that said, you could still end up having trouble setting up email and be prompted with the same email setup error on your iPhone XS. If this is the case, resorting to manual email setup would still be necessary. Just follow these steps if you’d wish to try it:

  1. From Home, go to Settings.
  2. Tap on  Mail.
  3. Then select Passwords & Accounts.
  4. Tap Accounts.
  5. Select your email provider from the options.
  6. Enter the required information into their respective fields like email address and password.
  7. Tap Next to continue.
  8. Mark the checkbox for Contacts and Calendars to sync this option.
  9. Then tap Save.

To apply the recent changes made to your mail app settings, restart (soft reset) your iPhone XS. Then go back to your Mail App to check if the email account has been successfully added. If so, send your own email address a message to make sure that you are also able to send and receive emails.

Fourth solution: Reset all settings on your iPhone XS.

Incorrect settings and invalid device configuration can also some conflicts with the Mail app and may your phone’s email functions. To rule out incorrect settings from the underlying case, reverting your phone’s default configuration without deleting internal data can be considered among the next possible solutions to try on. You can start performing this reset using the following steps whenever you’re all set:

  1. From Home, go to Settings.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Then select Reset all settings from the given options.
  5. Enter your device passcode when asked to continue.
  6. Then select the option to confirm all settings reset.

Allow your iPhone to finish erasing all customized settings and then restores its default values. And when the reset is done, your device should restart on its own. Just wait for it to finish its boot-up sequence and then you can re-enable Wi-Fi to reconnect to the Internet and get back online. 

ALSO READ: How to fix an iPhone XS that’s not ringing on incoming calls

Fifth solution: Restore your iPhone to factory default settings. (master reset)

If you still can’t set up email and the email setup error continue to pop up on your iPhone XS after exhausting all prior solutions, performing a factory reset can be considered among the last options. This reset will erase everything from your iPhone’s system including saved apps and personal information. Complex bugs that caused fatal system errors are likewise remedied by this reset. Mail app functions are also refreshed and cleared out of any stubborn flaws. But before you proceed, don’t forget to back up all your important files to iCloud or iTunes beforehand. Failure to back up files will result in permanent data loss. Once you’re ready, follow these steps factory reset your iPhone XS through settings:

  1. From Home, go to Settings.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Select Erase all content and settings option.
  5. Enter your device passcode when asked to continue.
  6. Then select the option to confirm factory reset.

Your phone will start to instigate the wiping all data system and reboots itself after the process. Follow the onscreen instructions to finish resetting your iPhone XS and then use the start-up wizard to set your device as new. You can also use the automatic email setup wizard to add/create new email account to use as default account on the Mail app.

Still can’t set up email on your iPhone XS?

If none of the above procedures is able to fix the email setup error and that your iPhone XS still can’t set up email, contact your email service provider for further assistance in performing more advanced email solutions. To find out if this is just an isolated problem with the stock Mail app, try setting up your email account using other email platforms like Gmail or Yahoo Mail.

And if none of that works, better consider escalating the problem to your Internet service provider or network administrator to rule out network connectivity issues that caused conflicts to the iPhone’s email functions.

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