How to fix an Apple iPhone XS Max that has no Wi-Fi internet connection

No Wi-Fi internet connection is one of the most widespread issues encountered by smartphone users. In addition, it’s among the inevitable issues plaguing mobile devices from mid-range smartphones to the highest-tiered flagship devices including Apple’s new iPhone XS Max handset. And this can happen due to many various reasons. Read on to learn how to fix a pertinent issue in which the iPhone XS Max has not Wi-Fi internet connection.

Why can’t your iPhone access Wi-Fi internet?

Among the factors that are associated with Wi-Fi issues among iPhones would include firmware crashes on the both the phone and network equipment (wireless router/modem), server downtimes, network outages, misconfigured network settings, bad updates, and in worst cases, hardware damage on either phone or network equipment. If the transpiring symptoms are software-related, then there’s a higher chance for you to fix the problem on your end. However, if the hardware is at fault, service would be necessary. To help you rule out software-related factors that might have caused your iPhone XS Max to lose Wi-Fi internet access, I’ve lined up some of the most effective and highly recommended solutions. You can use these methods if to troubleshoot Wi-Fi internet problems on the same iOS device before rushing to a service center.

Before troubleshooting, check your other devices and see if they have Internet access. If all your devices don’t have Wi-Fi internet access, chances are that a network outage is present. In this case, contact your Internet service provider to verify the current network status and ensure that there is no on-going outage that might have halted wireless services in your place. If the problem isn’t tied to network outage, then you may proceed and troubleshoot your iPhone XS Max using the any of these tweaks.

First solution: Reboot your iPhone (soft reset).

For symptoms that are suddenly occurring, random software errors and glitches are most likely to blame. For Wi-Fi internet, minor glitches affecting the phone’s Wi-Fi system could be the underlying cause. To rule this out, performing a soft reset or reboot on the iPhone will usually address the problem. Here’s how it’s done:

  1. Simultaneously press and hold the Side/Power button and either Volume buttons for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the iPhone reboots.

Performing a soft reset also refreshes your apps and clears out junk files that are stored among other cached data on your device. This method does not affect any saved information in the internal memory of your phone, so you don’t need to create backups beforehand.

ALSO READ: How to fix Apple iPhone XS Max Safari that stopped working after iOS 12.2 update

Second solution: Refresh your Internet connection.

If you have any other devices that are connected to the same Wi-Fi network, try to use it and see if the Internet is working. If your other device is also experiencing the same problem or has no access to Wi-Fi internet, then this isn’t a problem with your iPhone but with the Wi-Fi network. Should this be just a minor glitch from random firmware crashes on the wireless router or modem in use, restarting the router or modem will likely solve the problem. Thus, if you can access the modem or router at this moment, try to reboot the device.

  • To reboot the wireless router/modem, simply find the Power button and then press on it until it turns off. While the router/modem is off, unplug its AC adapter from the power source and keep it that way for about 30 seconds to 1 minute. After the elapse time, plug it back in and power it back on. Wait until the router/modem is turned on and for your iPhone to re-establish network connection.

Once your iPhone is connected, retry launching your browser and check your Internet connection by navigating to different websites.

Toggling the Wi-Fi switch can also be considered an option if you can’t access your wireless router/modem. Turning the Wi-Fi switch off and back on also restarts and refreshes the Internet connection on your phone.

  • To do this, head over to Settings-> Wi-Fi menu, then tap the Wi-Fi switch to turn OFF. After a few seconds, toggle the switch again to turn Wi-Fi back ON.

Another way to refresh your iPhone’s wireless Internet connection is by enabling Airplane mode for a few seconds and then disable it again.

Third solution: Forget Wi-Fi network then add it back.

Many network connectivity issues including no Internet access are attributed to corrupt Wi-Fi networks. When a Wi-Fi network gets corrupted, it may not be as stable as it’s supposed to, or worst, the Wi-Fi network is no longer working at all. To solve this problem, setting up the Wi-Fi network as new would be necessary. This also denotes the need for you to delete the corrupt Wi-Fi network first-hand. To do this, follow these steps to forget your Wi-Fi network and then set it up again to reconnect.

  1. Tap Settings from your Home screen.
  2. Tap Wi-Fi.
  3. Scroll down to the networks list then tap the information “i” icon next to the name of your Wi-Fi network that you want to forget.
  4. When prompted, tap Forget This Network.
  5. Then tap Forget when asked to confirm.

The selected network will then be deleted. If you see other saved Wi-Fi networks, delete them all using the same method to prevent any of them from causing conflict with the Wi-Fi network you’re connected to.

Once you’re done deleting all saved Wi-Fi networks, reboot your iPhone to clear its networks cache. As soon as it’s finished rebooting, head back to Settings-> Wi-Fi menu. Then set up and reconnect to your Wi-Fi network.

Once your device is connected, open your browser app and try to navigate to different websites to see if your phone already has Internet access.

ALSO READ: How to fix Caller ID that is not working properly on your Apple iPhone XS Max

Fourth solution: Update carrier settings on your iPhone.

Installing carrier update can also help solve network-related issues such as slow Internet browsing, on and off connection and no Internet access. Like Apple, carriers also pushed periodic updates to ensure network security and functionality enhancements. Symptoms attributed to network errors can therefore be remedied by these updates. To check for any pending carrier update on your iPhone XS Max, simply refer to these steps:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Tap About.

Navigate to the carrier screen and read the details. If a new carrier update is available, it will prompt you to update carrier settings on your iPhone. Just follow the onscreen instructions to install the carrier update.

Reboot your iPhone when it’s finished installing carrier updates and then check and see if Wi-Fi is already working properly and steady.

Fifth solution: Reset network settings on your iPhone.

Network-related problems that are tied to incorrect settings or invalid network configurations on the phone can also result to no Internet connection. And this is when resetting the network settings on your iPhone is necessary. This reset deletes your current network configuration and erases all saved Wi-Fi  networks, Bluetooth connections, APNs, and other relevant information along with erratic network configurations. That said, take note of your Wi-Fi password as you will need to re-enter them after the network reset. Once you’re all set, follow these steps:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.

The phone should restart itself when the reset is finished. Once it boots up, you should notice that your Wi-Fi network is no longer present or selected. To reconnect, enable Wi-Fi and set up your Wi-Fi network.

Sixth solution: Erase your iPhone and set it up as new (master reset).

Symptoms that could not be remedied by the previous methods are usually due to complex system errors. This is likely the case if your iPhone still has no Wi-Fi internet connection after applying the previous solutions. Your last resort and potentially the ultimate solution would be a master reset or factory reset on your iPhone XS Max. It’s deemed among the last resorts since you will lose important files and personal information in the process. On the positive note, persistent symptoms inflicted by complex system errors and tough bugs are obliterated, allowing your phone to operate fresh as new. Should you find the need to do a master reset, back up all your critical files to iCloud or iTunes, then follow these steps to instigate full system reset:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your device passcode when asked to proceed.

Follow the rest of the on-screen prompts to complete the entire reset process. Once the reset is finished, your phone restarts automatically and then loads the original values and factory default settings. To use your phone again, you will need to set it up as new. Just follow the setup wizard to complete the initial setup and use your device as you normally do.

Still has no Wi-Fi internet access on your iPhone XS Max?

Usually, the device will get back to its normal state and be problem-free after performing a master reset or factory reset. Nonetheless, there are some instances in which the problem could persist because the operating system itself is becoming unstable or dysfunctional. This is usually what happens after installing bad updates or virus-infected files that corrupt the iOS. If this is the case, performing an iOS restore, either through recovery mode or DFU mode is usually needed.

For further assistance in performing more advanced troubleshooting, you may escalate the problem to your carrier’s technical support or directly contact Apple Support instead. Just let them know exactly of what has happened like when the symptom started and what you’ve done so far in an attempt to fix the problem. If you’re living in a place that’s close to an Apple-authorized service center, then you can ask a technician to assess and fix your iPhone XS Max. If you suspect that the problem is with your wireless router/modem, contact your Internet service provider or carrier for further recommendations. If necessary, you can ask them to reset your router/modem from their end using dedicated remote software.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!