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Nexus Help Guides

Nexus

What issue are you experiencing?

Network

  • No service, Emergency calls only
  • No service following software update
  • WiFi connection issues
  • Mobile data not working
  • Can’t answer incoming calls
  • Nexus intermittently dropping network signal
  • Nexus randomly dialing numbers
Messaging
  • Messages displayed in the wrong order
  • Can’t receive text messages
  • Can’t send or receive picture messages
Software
  • GPS not tracking location accurately
  • “OK Google” voice command not working
  • Apps crashing or closing randomly
  • Google Search bar not working
  • Can’t use screen during calls
  • Can’t remove “New Voicemail” notification
How-to
  • How to block calls & text messages
  • How to perform a backup & restore
  • How to perform a hard reset
  • How to toggle Airplane Mode
  • How to remove an account
  • How to change the default SMS app

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