Gmail is one of Google’s apps, which comes pre-installed on every Android device. It is deeply embedded in the system. If you encounter problems with it, the issue could only be with the app or it can be a sign of a firmware issue. We have readers that own the Samsung Galaxy A20 who complained that they keep on getting the error ‘Gmail keeps stopping’ whenever they open the app.
In this post, I will guide you in troubleshooting your Galaxy A20 that keeps showing the ‘Gmail keeps stopping’ error. We will look into all possibilities and rule them out one after another until we can determine why it’s happening and hopefully be able to fix it. If you’re one of those users that have a problem like this, continue reading as we may be able to help you fix it.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Samsung Galaxy A20 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshooting Galaxy A20 with ‘Gmail keeps stopping’ error
In troubleshooting an issue that involves a pre-installed app, you have to be very thorough as you may lose some of your files and data without fixing the issue. With that said, here are the things that you need to do to get rid of ‘Gmail keeps stopping’ error…
First solution: Perform the Forced Restart on your phone
If this is the first time that you encountered this problem, the first thing that you have to do is to force restart your phone to refresh its memory and reload all its apps and services. You should be able to fix it with this method as long as the problem is minor. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.
Once the phone has successfully rebooted, open the app to see if the ‘Gmail keeps stopping’ error still shows up. If it still does, then move on to the next solution.
ALSO READ: Samsung Galaxy A20 keeps lagging. Here’s the fix.
Second solution: Clear the cache and data of Gmail app
If the problem isn’t due to a minor firmware issue, it can be just with the app. Therefore, the next thing that you have to do is to reset Gmail. A reset means to clear its cache and data and if this is just a minor problem with the app, you should be able to fix it with this method. Don’t worry, none of your emails will be deleted and you should still be able to access them through webmail.
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Gmail.
- Tap Storage.
- Touch Clear cache.
- Touch Clear data and then tap OK to confirm.
After this, try to open the app. If the issue is fixed, then you should be able to access your emails without having to re-login. If not, then the error ‘Gmail keeps stopping’ should be the one to greet you.
ALSO READ: Samsung Galaxy A20 keeps showing the ‘Camera failed’ error
Third solution: Delete the old system cache
It is very much possible that the cause of this problem is a corrupt system cache. To rule this out, you need to run your phone in recovery mode and wipe cache partition from there. It deletes the old system cache and replaces it with a new one. This how you do it:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Once your phone has successfully rebooted, try to see if the ‘Gmail keeps stopping’ error still pops up. If it still does, then move on to the next solution.
ALSO READ: Twitter keeps stopping on Samsung Galaxy A20. Here’s the fix.
Fourth solution: Backup your files and reset your phone
As I said earlier, the Gmail app is deeply embedded in the firmware. If the problem continues to bug you even after doing all the previous procedures, then you need to reset your phone. A reset will be able to fix any app issues, however, before you actually reset your device, make sure to create a copy of your important files and data because you may not be able to retrieve them if they’re deleted during the reset.
After the backup, remove your google and samsung accounts so that you won’t be locked out of your device after the reset. If everything is ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A20 that keeps on showing the error ‘Gmail keeps stopping.’ We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.
