‘Gallery has stopped’ error keeps showing on Samsung Galaxy S10 Plus

The error message “Unfortunately, Gallery has stopped” shows up when the default pictures and videos manager called Gallery has crashed. Some owners of the Samsung Galaxy S10 Plus reported to have been getting this error and it hinders them from viewing their pictures using the app. Most of the time, it’s an issue with the app itself but I encountered cases in the past wherein this error was just a sign of a serious firmware issue.

Gallery is a pre-installed application and therefore embedded in the firmware. There’s always a chance that when a problem like this occurs, the phone is already experiencing some kind of a firmware issue. So, in this post, I will walk you through in troubleshooting your Galaxy S10 Plus that’s bugged by the Gallery has stopped error. We will try to consider every possibility and rule them out one by one until we can determine what the problem really is and hopefully fix it. So, continue reading as this article may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Plus Help Guides page  to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting Galaxy S10 Plus with Gallery has stopped error

Before anything else, do you know that aside from Gallery, you can also use Google’s Photos app to view your pictures or videos? So, if you are currently bugged down by this problem but don’t have time to troubleshoot yet you badly need to view your photos or videos, use Photos instead of Gallery.

Now, for users who don’t want to see a single issue on their device, well don’t worry as this problem is pretty easy to fix. Here are the things you need to do to make Gallery work perfectly again.

First solution: Force restart your phone first

If it’s the first time that you encountered this problem, then it’s probably just a temporary issue that you can fix on your own. There are times when an error like this is caused by a minor firmware issue or a glitch. We have to rule this possibility out before going on to another troubleshooting procedure. Here’s what you have to do:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

Once the phone has successfully rebooted, try to view your pictures or videos using the app to see if the “Gallery has stopped” error still shows up. If it still does, then move on to another procedure.

ALSO READ: Samsung Galaxy S10 Plus keeps showing the “Gmail has stopped” error

Second solution: Restart phone in safe mode

We need to know if this error is caused by a third-party application or not. There have been cases in the past that I personally encountered wherein an error like this is triggered by a third-party application. To know if it’s the same case with your phone, restart your device in safe mode. Here’s how you do that:

  1. Press and hold the Power key until options show.
  2. Tap and hold the Power off option until it changes into Safe Mode.
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

While the phone is in safe mode, open the application or try viewing your photos to see if the “Gallery has stopped” error still shows up. If the problem seems fixed while in this mode, then follow these steps to probe further…

  1. Restart your phone normal to boot into standard mode.
  2. Remember the apps you installed about the time when the phone starts to reboot by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
  4. Tap the Settings icon on the upper-right corner.
  5. Scroll to and then tap Apps.
  6. Find and tap suspected app.
  7. Tap Storage.
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall.
  10. Confirm that you want to remove the app from your phone.

However, if the Gallery has stopped error continues to show even in safe mode, then it’s time to troubleshoot the app.

ALSO READ: How to fix Samsung Galaxy S10 Plus that keeps restarting by itself

Third solution: Reset Gallery and Camera

The Gallery is closely connected to the Camera app and while the error specifically mentions the former as the one that crashes, we still need to rule out the possibility that the camera has something to do with it.

Think of it this way. When you take a picture, the Gallery works with the camera to manage snapped photos. In fact, both apps run simultaneously. That said, follow these steps to reset both apps. Reset the Gallery first and then the camera. Here’s how you do it:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Gallery (Camera).
  5. Tap Storage.
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm.
  8. Restart your phone to release some used RAM.

After the reset, try viewing your photos to find out if the Gallery has stopped error still shows up. If it still does, then move on to the next solution.

Fourth solution: Wipe the cache partition to fix Gallery has stopped error

Another thing you have to do to try and fix the Gallery has stopped error and to be thorough in our troubleshooting is deleting the system cache. It is prone to corruption just like any other caches in your phone. But deleting the old cache is actually beneficial to your phone. In fact, we recommend you do this from time to time to make sure the cache in your phone is new and not obsolete. Don’t worry, you don’t have to create a backup of your important files for this. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once the phone has finished the reboot, try to see if the Gallery has stopped error still shows up. If it still does, then it’s time to reset your phone.

ALSO READ: How to fix Samsung Galaxy S10 Plus with screen flickering issue

Fifth solution: Backup your files and reset your phone

At this point, it’s important that you reset your phone especially if the Gallery still keeps on crashing. I am pretty sure that a reset can fix this problem. However, make sure to create a copy of your important files and data as they will be deleted during the process. After the backup, remove your Google and Samsung accounts so that you won’t be locked out. Once everything is in order, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 Plus that keeps showing the “Unfortunately, Gallery has stopped” when you view your pictures. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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