WhatsApp is among the famous messaging apps that lets you send text, voice messages, make video or voice calls. The app also allows users to share important content, photos, and user locations over the internet. And most importantly, this app is for free. But just like any other installed apps, this app is also at risk after installing a major software update on your iOS device. Report shows that a lot of iOS users complaints about WhatsApp that keeps crashing after iOS 13.2.3 update. In this post, we have mapped out attainable solutions to address this crashing issue on your iPhone XR device and listed the common triggers for this crashing symptom to emerge.
How to fix WhatsApp that keeps crashing after iOS 13.2.3 on iPhone XR
There are various factors that set off a third-party app to act up after an iOS update. Minor software glitches, network-related errors, and iOS bugs are among the possible culprits. Listed below are essential troubleshooting guides that can eliminate software-related errors that prompted the WhatsApp app to keep on crashing. See the list of solutions below.
First solution: Force close WhatsApp and other running background apps, then restart your iPhone
Apps that are left running in the background are more likely to be exposed to minor glitches. Other apps that are on standby mode might begin to become erratic. Thus, causing conflict with WhatsApp. To rule this out, force close WhatsApp and the rest of the running background apps and restart your phone for a complete system refresh. Here is what you need to do:
- Swipe your finger up from the bottom and slightly pause in the middle until the App Switcher appears.
- Swipe left or right to navigate through the app previews.
- Swipe up the WhatsApp preview to close the app individually.
- Do the same to the rest of the running apps.
After closing all the running apps, restart your phone. Restarting your phone can be done either via soft reset or force restart. To perform a soft reset, here are the steps:
- Press and hold the Side/Power button and either Volume button simultaneously for a few seconds.
- Release both buttons once the Slide to Power Off message appears.
- Drag the power off slider to the right to turn off your iPhone.
- After at least 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
Alternatively, you can also force restart your iPhone XR. This option is ideal especially if the screen display of your iPhone becomes unresponsive due to crashing issue with WhatsApp. Here is how:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side or Power button until the Apple logo appears.
Wait until your phone has finished booting up. Then launch WhatsApp again and check if the crashing problem has been remedied.
Second solution: Check for and install pending apps updates to fix WhatsApp that keeps crashing after iOS 13.2.3 on your iPhone XR.
This method is only applicable if you did not set your in-apps to automatic updates. When an app turns out to be faulty after an iOS update, one possible trigger is the app being out-dated. And this can be addressed by simply installing the latest version of the app, so it can cope up with your phone’s recent platform. Here’s how an app update is carried out:
- Launch the App Store from Home.
- Scroll down to Today menu, then tap to select.
- Select your Apple profile icon on the top right corner.
- Then scroll down to the Available Updates section to see the list of pending apps updates. Drag down the screen to refresh the page.
- Then, a list of apps updates should be populated. Search for WhatsApp update and tap Update to install its latest version.
- Otherwise, tap Update All to install all pending apps updates at simultaneously.
Restart (soft reset) your iPhone XR after installing all the pending apps updates on your iPhone XR device. This is to ensure that the latest updates will be implemented properly. Then launch WhatsApp once more and check if it no longer crashes. If the crashing problem persists, move on to the next possible solution.
Third solution: Delete WhatsApp and then reinstall.
Once an app has been totally falsified, all its functions will fail. Thereof, no basic tweaks can restore its workable state than removing the corrupted app from your phone’s system and then reinstalling the app to give it a fresh and clean start. Should you wish to try out this option, see steps below:
- From your Home screen, swipe left or right to find WhatsApp.
- Touch and hold WhatsApp preview until an X icon appears on top of the app.
- Then tap the X icon to uninstall or delete the app.
- Follow the onscreen prompts to confirm the app deletion.
- Restart (soft reset) your iPhone XR after the deletion of the app.
- Then head to App Store->Search icon and then key in WhatsApp. Select the latest version of the app and tap the Get icon to install the app again.
Once the installation has been completed, check your WhatsApp and observe if the crashing issue has been eliminated.
Fourth solution: Reset all settings to fix WhatsApp that keeps crashing after iOS 13.2.3.
This reset does not result in a complete data loss, so better try this option as well if the previous workarounds fail to fix the issue. One of the disadvantages of updating your phone’s system is its tendency to automatically alter your phone’s current settings. May it be with your phone’s current cellular network settings or with your saved Wi-Fi networks. There is also a possibility that some of your phone’s settings like for content restrictions were unintentionally enabled. Thus, driving Whatsapp to incur error. To clear out any erratic values and options on your phone’s settings, restore all the configured settings to default. Here is how:
- Go to Settings from Home.
- Select General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- Enter your device passcode when asked, and then continue.
- Then select the option to confirm all settings reset.
Your phone reboots by itself after the reset. Once it is back on, your phone’s settings should be restored to default. By then, proceed to set-up your Wi-Fi network again to reconnect. Then, launch WhatsApp again.
Fifth solution: Restore phone to factory default settings.
This method will wipe everything from your phone’s internal memory including your saved critical files. Thus, eliminating major system glitches and iOS bugs that may have caused WhatsApp to crash. If you wish to give this option a try, make sure to back-up your files beforehand. When everything is set, carry out factory reset using the steps below:
- Go to Settings.
- Select General.
- Scroll down to and tap on Reset.
- Select Erase all content and settings option.
- If prompted, enter your device passcode to continue.
- Then select the option to confirm factory reset.
Wait until the factory reset has been completed. Then follow the onscreen prompts to set up your iPhone XR as new again.
Escalate the issue
After performing all the provided workarounds above and WhatsApp still crashes, the problem might be with the app itself. Hence, escalating the issue to WhatsApp support may be of help. Alternatively, you can also contact Apple Support to report the issue. Since this has been one of the most reported apps that keeps crashing after the iOS 13.2.3, there is a great chance that an iOS bug is the main culprit. Therefore, bug fix patches for crashing apps issues should be included on their next beta rolling. Otherwise, Apple Support will be able to give you further assistance and proper recommendations to fix the crashing issue in no time.