Fix Samsung Galaxy S10 with “Unfortunately, Chrome has stopped” error

The error message “Unfortunately, Chrome has stopped” that seems to be bothering some owners of the Samsung Galaxy S10 means that the Chrome app has stopped working for some reason. This problem could only be with the app or a sign of a firmware issue. You need to troubleshoot your phone to be able to know the reason why it shows as well as learn how to fix it.

In this post, I will guide you in troubleshooting your Galaxy S10 that keeps on showing the “Chrome has stopped” error. We will consider every possibility and rule them out one by one until we can figure out the reason why it pops up and eventually fix it. If you’re one of the owners of this phone, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixing Galaxy S10 with Chrome has stopped error

Chrome is one of the mandatory apps Google requires manufacturers to come with every Android device and thus, it’s deeply integrated into the system. While there are times when the app crashes on its own, there’s still a possibility that it’s just a result of serious firmware issue. In this guide, let’s try to be thorough and with that being said, here’s what you need to do:

First solution: Force restart your phone first

If the Chrome has stopped error started showing up recently, then it’s probably just a minor issue with the app. You must begin your troubleshooting procedure with a forced restart. It will refresh your phone’s memory as well as reload all its apps and services. Provided the problem is just minor, it will be fixed after doing the following steps:

  1. Press and hold the volume down button and don’t release it yet.
  2. Press and hold the power key as well while you’re holding down the volume button.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

Once the phone has successfully rebooted, open the app to know if the Chrome has stopped error still shows up and if it still does, move on to the next procedure.

ALSO READ: What to do if your Samsung Galaxy S10 is not recognized by PC

Second solution: Make sure it’s not due to third-party app

Third party applications may sometimes cause other apps, even pre-installed ones, to crash from time to time. We don’t know for sure if it’s really the case here but we need to rule out such possibility and the best thing you can do about it is to restart your phone in safe mode. This is how it’s done:

  1. Press and hold the Power key until options show.
  2. Tap and hold the Power off option until it changes into Safe Mode.
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

If the “Chrome has stopped” error doesn’t show in safe mode, then it means that a third-party application is triggering it. Follow these steps to probe even further…

  1. Restart your phone normal to boot into standard mode.
  2. Remember the apps you installed about the time when the phone starts to reboot by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
  4. Tap the Settings icon on the upper-right corner.
  5. Scroll to and then tap Apps.
  6. Find and tap suspected app.
  7. Tap Storage.
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall.
  10. Confirm that you want to remove the app from your phone.

On the other hand, if the error continues to bug you even in this mode, then move on to the next solution.

Third solution: Clear cache of Chrome app

One of the reasons why an app crashes is when its cache get corrupted. The cache is a collection of small files created by the system to make the app run smoother after the first use. But when the cache gets corrupted, that’s when this kind of problem starts to show. To rule this out, follow these steps:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Chrome and then tap on it.
  5. Tap Storage.
  6. Touch Clear cache.

After this and the Chrome has stopped error still shows up, then you have to perform the next solution.

ALSO READ: Samsung Galaxy S10 disconnects from WiFi network by itself

Fourth solution: Reset the Chrome app

After the first and second solutions and the chrome app still continues to crash, then you have no other choice but to reset the app itself. Which means that all your bookmarks and other data may be deleted. But in exchange, there’s a higher probability that the problem will be fixed. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Chrome and then tap on it.
  5. Tap Storage.
  6. Touch Clear data and hit OK.

If the Chrome has stopped error still shows up after this and you badly need to use the app, then it’s time for the factory reset.

Fifth solution: Wipe Cache Partition

Here’s the thing, a master reset can fix this problem but before you actually do that, it’s best to delete the old system cache first so that it will be replaced with a new one. Sometimes the system cache gets corrupted and when that happens, issues like this may occur. So follow these steps to delete and replaced it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the Chrome has stopped error still keeps on showing after this, then move on to the next solution.

Sixth solution: Backup your files and reset your phone

As I said earlier, this could be just a result of a firmware issue so at this point in time, it’s best to reset your phone if you really need to use Chrome. However, before the reset, make sure to create a backup of your important files and data as they will be deleted. Also, remove your Google and Samsung accounts so that you won’t be locked out after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped you fix your Samsung Galaxy S10 that keeps showing “Unfortunately, Chrome has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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