Fix Samsung Galaxy Note 9 with “Instagram has stopped” error

The error message “Unfortunately, Instagram has stopped” that seems to be bugging some owners of the Samsung Galaxy Note 9 literally means that Instagram has crashed for some reason. Most of the time it’s just an issue with the app itself but there are times when it’s a result of a firmware issue that’s affecting your apps regardless whether they’re pre-installed or third-party.

In this troubleshooting guide, I will help you in getting rid of this error. We will consider every possibility and rule them out one by one until we can determine what the problem really is and hopefully fix it. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you.

Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy Note 9 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.

Fixing Galaxy Note 9 with Instagram has stopped error

When troubleshooting app-related problems, you have to be thorough and don’t worry because these issues can easily be fixed. In this troubleshooting guide, we just have to rule out all possibilities and I can assure you that one of the procedures below should fix the problem. With that being said, here are the things you need to do:

First solution: Force restart your Note 9

The first thing you have to do in troubleshooting an Instagram app that keeps crashing is the forced reboot. It’s a simulated battery removal that refreshes the phone’s memory and reload all its apps and services. It’s imperative you start with this because the error could be just due to a minor firmware issue or a glitch. If it’s indeed the case with your device, then the app should be able to work properly after doing these steps:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

Once your phone has successfully rebooted, open the app and see if the Instagram has stopped error still shows. If it still does, try the next solution.

ALSO READ: Samsung Galaxy Note 9 keeps showing the “Gmail has stopped” error

Second solution: Delete Instagram’s cache

The Android system creates cache for apps and services. These are small files used by the system to make apps and services run smoothly. There are times when these files get corrupted and when that happens, app crashes may occur. But while it may seem like a serious problem, it’s actually pretty easy to fix and here’s how:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Instagram.
  5. Tap Storage.
  6. Touch Clear cache.

If the Instagram has stopped error still shows up after doing this procedure, then try the next procedure.

Third solution: Reset Instagram

When it comes to apps, a reset means to delete its data files. These files are also created by the system and they often contain user settings and preferences. When deleted, all those settings will also be deleted and new data files will be created. Needless to say, the app will be brought back to its default settings and configuration. If the problem is with the app only, this method will most likely fix it.

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Instagram.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.

If the error “Unfortunately, Instagram has stopped” continues to show even after doing this procedure, then move on to the next.

Fourth solution: Uninstall Instagram and reinstall it

This next procedure will address a lot of possibilities. If the error is triggered due to a compatibility issue between the app and the firmware, then uninstalling and re-installing Instagram will take care of it. Sometimes updating the app will fix the problem but we have to remove all associations of the apps with the firmware and other apps. That’s the reason why we have to uninstall it. Here’s how you do that:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Instagram.
  5. Tap Storage.
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall.
  8. Confirm that you want to remove the app from your phone.
  9. Restart your phone to release some RAM.

Once the reboot is finished, follow these steps to reinstall the app.

  1. From the home screen, pull up the app drawer.
  2. Find and then tap Google Play Store.
  3. In the search field, key in ‘instagram’ and then hit search.
  4. Tap Instagram and then touch Install.
  5. Once the installation is complete, tap Open.

I can assure you that the “Unfortunately, Instagram has stopped” error will disappear after this. But if for some reason the problem continues or occurs again, then a reset is necessary.

ALSO READ: Samsung Galaxy Note 9 shows “Unfortunately, Twitter has stopped” error

Fifth solution: Master Reset your phone

A master reset will be able to fix any app-related problems including this one. However, we are always hesitant to suggest this procedure without first exhausting all possible solutions as you may end up losing some of your important files and data. However, it seems like you don’t have much of a choice now to backup your files and get ready to reset your phone. Before the reset, make sure to remove your Google and Samsung accounts so that you won’t be locked out.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 with “Unfortunately, Instagram has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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