Fix iPhone XS that’s stuck on black screen of death after iOS 13 update

Software updates could either make or break your phone. Promising features and security improvements are one of the main reasons why software versions are constantly released. However, we can’t deny the fact that software aren’t made to perfection and there’s always a downside every time it’s installed. This is due to bugs embedded on the software update itself, causing irregularities on your phone’s performance. In this article, we’ll discuss one of the most dreadful scenarios you can get after updating to iOS 13, which is an iPhone XS that’s stuck on black screen of death. Find out how you can remedy the situation and ultimately fix the problem with the detailed procedures listed below. 

Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

First solution: Reboot your iPhone XS. 

Errors usually arise after installing a new software on your device. This is generally due to system incompatibilities and changes usually takes time before fully implemented on your phone’s system. Usually, these symptoms can be cured easily by rebooting your device. Since the main issue we’re dealing with here is an iPhone that’s stuck on black screen of death, the usual soft reset process is not feasible. The best alternative option that we can perform is a force restart which should be able to handle minor software glitches. This process generally kills random bugs that may have affected your phone’s system. To add up, a force restart can also help in expediting the application of changes from the recent update. Here’s how it’s performed:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Major issues like black screen of death may cause more stress on your device, so it may take time before the Apple logo appears. Just keep on pressing the side button for an extended period. 

If luck is on your side and you’re able to successfully boot up your iPhone XS, make sure to update all apps as this will help in eliminating incompatibility issues as well as erratic apps that might have been causing the black screen of death. Simply follow these steps: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

You may perform a force restart again after updating the apps to fully implement the app updates. 

RELEVANT POST: Fix an iPhone XS iOS 13 with no Internet while connected to WiFi network

Second solution: Charge your iPhone XS. 

Rogue apps may have consumed more battery than the normal apps, causing your phone’s battery to drain faster. This instance is possible as major software update like iOS 13 brings bug that could cause apps to go erratic. To make sure that this is not the reason behind the black screen of death on your iPhone XS, charge your phone to a wall power outlet using the Apple-supplied charger or any compatible third-party power charger. Just connect your device to the charger for at least 30 minutes. If you’ll not see any indicator that your phone is charging after 30 minutes, execute a force restart while it’s connected to the charger on a power outlet. This should handle the rogue apps that might have been hindering your phone to boot up. Just refer to the first solution for the steps. 

Third solution: Perform a recovery mode restore on your iPhone XS via iTunes. 

Major iOS flaws caused by a software update may not be fixable with the recent procedures. In that case, you may opt in for a stronger solution that should be enough in dealing with complex system errors that’s causing your iPhone XS to get stuck on black screen of death. Performing a recovery mode restore via iTunes allows you to clear iOS bugs inflicted with the recent software update by restoring previous backups that have been created prior updating to iOS 13. 

In order to carry out this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data. 

Do not disconnect your phone and keep it connected until the entire restore process is finished.

Fourth solution: Perform a DFU mode restore on your iPhone XS. 

If none of the listed solutions above fix your iPhone XS that’s stuck on black screen of death, this should be your last option. Device Firmware Upgrade (DFU) mode restore where your iPhone will be on state that can still sync with iTunes even when the bootloader is not activated. This is the deepest type of restore that should be able to handle fatal system errors caused by the software update. To tackle this, here are the steps that you can follow: 

  1. Connect your iPhone XS to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes with the message “iTunes has detected your iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes”, then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

After successfully putting your device in DFU mode restore, perform a force restart to return to normal mode. 

If you’re iPhone XS is still stuck on black screen of death after diligently performing all procedures listed above, your next option is to contact Apple support. Additional information as well as official recommendations can be provided by them. You can also visit the nearest Apple service center in your area for further checking of your phone. 

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