Fix an iPhone XS Max apps that won’t update after installing iOS update

Software updates are primarily aimed at making a device better. However, not all updates yield positive outcomes after the actual implementation. In fact, different types of problems can be triggered after a faulty update installation. Often times, the post-update issues are seen on third-party apps. Among the common issues plaguing many iPhone owners would include random to frequent app crashes, sluggishness, and loading failures. The main issue tackled in this post is on the iPhone XS Max apps that won’t update after installing the latest iOS version. Read on to find out why this happens and what to do on your end to fix the problem.

Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Max Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

First solution: Ensure that you’re using the correct Apple ID.

Your Apple ID serves as the primary key for you to use and access Apple services including App Store downloads and app purchases. Normally, you will be prompted to enter your Apple ID password to confirm app purchases through the App Store. The same information is used to validate when updating the apps. If there are some inconsistencies with the account information, problems could occur and thus you may not be able to update your apps. This is possible to occur if the recent iOS update overrides your phone settings and automatically clears out your Apple ID account information set up to validate App store downloads and updates. To clear this out, check and confirm that the App Store account information is correct. Just follow these steps:

  1. Access App Store from the Home screen.
  2. Scroll down to and then tap Updates.
  3. Tap on your profile phone on the upper-right corner. 
  4. Then tap Purchased. 

Then check and see if app is in the list. Otherwise, you might have downloaded the app using a different Apple ID. If that’s the case, uninstall the app then reinstall it using the correct Apple ID and password. 

Logging out and back into your App Store account is also another option and potential solution to these problems.

ALSO READ: How to fix an Apple iPhone XS Max that got stuck on black screen

Second solution: Turn off Restrictions on your iPhone XS Max.

There is a restrictions feature on your iPhone, with a main function that is to control or limit access to certain apps and services. If this feature has been enabled from the update, then this might have barred your apps from updating. To clear this out, follow these steps to check and manage restrictions on your iPhone settings:

  1. Access Settings from the Home screen.
  2. Tap on General
  3. Scroll down to and tap on Content & Privacy Restrictions
  4. If prompted, enter your device passcode to continue. 
  5. Navigate to the Installing Apps menu option then see if the slider is set to OFF (white). If so, toggle the slider to the ON (green) position. This will enable apps updating feature on your iPhone XS Max. 

Or you could just turn off the switch next to Content & Privacy Restrictions to disable the feature and lift all app restrictions and downloads.

After saving these all necessary changes, go back to the App Store then retry updating your apps.

ALSO READ: How to fix Apple iPhone XS Max that won’t turn on and unresponsive?

Third solution: Sign out then sign in again to the App Store. 

Issues like apps that won’t update are also inflicted by invalid credentials, expired or corrupted logins to the App Store. This could be due to the new software update altering the information on your Apple ID logins. To deal with these problems, signing out and back into your App Store account can help. Here’s how it’s done:

  1. From the Home screen, access Settings.
  2. Scroll to and then tap iTunes & App Store
  3. Tap the Apple ID: [your email address set for your Apple ID].
  4. Select the option to Sign Out from the pop up menu.
  5. Head back to Settings >  iTunes & App Store menu. 
  6. Tap the Apple ID: again and then select the Sign In option with the correct Apple ID. 

If you have successfully signed in to your App Store account, restart your iPhone and then retry updating apps through the App Store to see if the problem is gone.

ALSO READ: How to fix Caller ID that is not working properly on your Apple iPhone XS Max

Fourth solution: Reset network settings on your iPhone XS Max.

Some network settings might have been messed up after installing the new app and eventually caused problems updating apps. To fix the problem, try to reset network settings on your iPhone Xs Max. Doing so will eliminate erratic network information from your phone and then restores the default options and values. Simply refer to these steps if you wish to try it:

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

After the reset process is complete, your iPhone will reboot and then loads up the default network configuration. You need to set up your Wi-Fi network to reconnect to the internet and get back online. Once you’re connected, retry updating apps through the App store and see the problem is fixed.


Fifth solution: Perform a factory reset (master reset) on your iPhone XS Max. 

If your iPhone XS Max apps still won’t update after performing all the above solutions, complex system errors might have been formed from the recent update and thereby halted App Store updates. Your next option to clear out complex system errors is a factory reset. Performing a factory reset will delete all saved information from your phone’s internal memory and then restores the factory default settings. Major system issues inflicted by faulty updates are usually resolved in the process. The only downside is that this reset will result in permanent data loss as it erases everything from your device. Having said that, be sure to back up all critical files you’ve stored on your phone. You can back them up to iTunes or iCloud. Then follow these steps after secure the backup:

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm factory reset. 

After the reset, just follow the onscreen instructions to set up your iPhone as new. By then you can start setting up App Store logins from scratch.

ALSO READ: How to fix Messenger app that keeps crashing, won’t load properly on your Apple iPhone XS Max?

Is your iPhone XS Max still unable to update apps?

If all else failed to fix the problem and you’re still not able to update apps, your next best hope to rule out major iOS flaws is an iOS restore through iTunes. This is when you need to consider performing a recovery mode restore or DFU mode restore on your iPhone XS Max. If you wish to proceed, follow these steps to put your iPhone in recovery mode and restore it through iTunes:

  1. Connect your iPhone XS max to the computer using the Apple-supplied USB/lightning cable.
  2. Once connected, allow iTunes to sync in.
  3. Then press and release the Volume Up button quickly.
  4. Press and release the Volume Down button quickly.
  5. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as  you will need to enter recovery mode state.
  6. Once you enter the recovery mode, you’ll see either Update or Restore option.
  7. Select Update if you wish to update your iOS, or Restore if you want to reinstall and download iOS on your device without erasing data. 

Follow the rest of the onscreen instructions on your computer to finish the process. Keep your phone connected to the computer until the entire restore process is done.

If that doesn’t fix the problem, then you may opt to troubleshoot further and carry out a DFU mode restore. Putting your iPhone in DFU mode allows iTunes to sync and access your iPhone even without activating the bootloader. This is usually needed to fix major iOS problems that are tied to a corrupted iOS.

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.