Can’t Send or Receive Picture Messages on Galaxy Note 5

Those who can’t send or receive picture messages on Galaxy Note 5 may have been experiencing a network-related glitch. It can also be a minor system error on the device that’s blocking the MMS functionality. Read further to know more about this issue and how to fix it. 

If this is the first that you’ve experienced MMS problems on your device, try contacting your network provider first before you troubleshoot the issue. This might have been caused by service outage and should resume once the server maintenance is done on their end. 


Here are a couple things you can try to fix this issue:

  • Power off your device completely, then power it back on.
  • Make sure you have a network connection (if you have No Service click here).
  • Go to Settings > Data Usage and make sure mobile data is checked and there is no data limit blocking you.
  • Note: You NEED a data connection on your Samsung smartphone to be able to send or receive picture messages (MMS). If you have a data block with your provider, make sure to contact them to remove it.
  • Go to Settings > More networks > Mobile networks > Access point names and make sure you have your Carrier selected (For all APN settings click here).
  • Try omitting invalid network configurations that may cause can’t send or receive picture messages on Galaxy Note 5. To reset network settings on your Samsung Galaxy Note 5:
    • Access Apps from the home screen and select Settings.

    • Scroll to and tap on Backup and reset.

    • Select Reset network settings and touch Reset Settings.

    • Enter the PIN, password, fingerprint or pattern if asked and then tap Reset settings to confirm your action. You should see Network settings have been reset pop-up on your screen.

  • If you are still not getting any internet from your data connection, contact your network provider.

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