If your LG G5 phone can’t receive text messages, make sure that the block feature is not activated. If the block feature is already turned off and yet you are unable to receive incoming text messages, try fixing the incoming SMS issue using the workarounds listed below.
Troubleshooting LG G5 that Can’t Receive Text Messages
The signal that you are getting from the network is very essential for the phone features to work as intended including SMS. Before you start troubleshooting your device, check if your phone has a stable network coverage. If you have a good signal on your device but still unable to receive text messages, try the fixes below.
Workaround
If you can send messages to someone but you can’t receive their texts, this issue is usually caused by one or multiple numbers sneaking their way into your Spam List on your LG G5.
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- To verify if the number is in fact in your block list, follow these steps:
- Open your Messaging app.
- Tap on your menu button then tap Settings.
- Select Spam manager.
- Go into Spam numbers and make sure the number you can’t receive messages from isn’t in your spam numbers list as that would drive all incoming messages to your Spam box. If it is, you can simply delete the number from the spam list.
- If the block feature was not activated and you still can’t receive messages from that contact:
- Delete them from your Contacts .
- Delete the conversation you have with that contact in your Messages.
- Turn off your LG for 10 seconds, then turn it back on.
- Re-add them into your Contact list and try to text them again.
- To verify if the number is in fact in your block list, follow these steps:
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- If none of the above options worked or you are not receiving messages from all contacts, you can try performing a Network Settings reset:
- Go to Settings > Backup & Reset.
- Tap on Network settings reset.
- If none of the above options worked or you are not receiving messages from all contacts, you can try performing a Network Settings reset:
- If the issue still persists, consider performing a Factory data reset of your LG G5.
- If none of the given solutions fixes the issue, contact your network service provider for further assistance and recommendations.
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