The error Bixby Voice keeps stopping that seems to be bothering some owners of the Samsung Galaxy A10 is actually not a serious problem. Apparently, Bixby Voice is one of the services of Samsung’s Bixby assistant. By default, Bixby is enabled on new Samsung devices but users can find ways to disable it. When they do, that could be the reason why this issue occurs.
In this post, I will walk you through in troubleshooting your Galaxy A10 with this kind of problem. We will look into each possibility and rule them out one after another until we can determine the cause of this problem, and hopefully be able to fix it. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this article may help you.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Fixing Galaxy A10 with Bixby Voice keeps stopping error
Based on experience, problems like this aren’t really that serious even if it’s a result of a firmware issue. You will be able to fix it on your own as long as you’re willing to do some troubleshooting procedures. With that being said, here’s what you need to do about this problem:
First solution: Forced Restart your device first
If this error never showed up before, then the first thing you should do is to force restart your Galaxy A10 as it could be just a minor firmware problem or even a glitch with either Bixby or the system. A forced reboot is a simulated battery pull procedure that refreshes your phone’s memory as well as reloads all its apps and services. It’s a very simple yet effective procedure provided this isn’t a serious firmware problem as well. Here’s how it’s done on your Galaxy A10…
- Press and hold the volume down button first and don’t release it.
- While holding down the volume button, press and hold the power key as well.
- Now, keep both buttons held down for 15 seconds or until the Galaxy A10 logo shows on the screen.
If the error Bixby Voice has stopped still keeps on showing after this, then it’s time to troubleshoot the firmware.
Second solution: Reset Bixby Voice
Bixby only has a few settings options something might have been messed up. So, it’s best to delete is cache and data so that it will be brought back to its default settings and configuration as well as get its cache replaced with a new one.
- Swipe down from the top of the screen to pull the notification panel down.
- Tap Settings at the upper-right corner of the screen.
- Scroll to and tap Apps.
- Now, find and then tap on Bixby Voice.
- Tap Storage.
- Touch Clear cache first.
- Then, tap Clear data and hit OK.
After doing this, reboot your phone so everything will be refreshed. And then, use Bixby again and see if Bixby Voice has stopped still shows up.
Third solution: Wipe cache partition
The system creates temporary files for each app, service or feature on your phone. While these files can be deleted without any negative effects on your device, it won’t be the same if they get corrupted or become obsolete. To rule this possibility out, you need to wipe the cache partition so that a new set of cache will be created. Here’s how it’s done:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
After doing this procedure and your phone still has the Bixby Voice has stopped error, then you have to do the next solution.
Fourth solution: Master Reset your phone
As long as your phone’s firmware hasn’t been modified in any way, a reset will be able to fix this problem. However, we are always hesitant to suggest this without first exhausting all possible solutions because you may lose some of your important files and data. So, before the reset, make sure to create a backup of your files and then remove both your google and samsung accounts. After which, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this troubleshooting guide has helped you fix your Samsung Galaxy A10 that keeps showing “Bixby Voice keeps stopping” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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