It does not happen so often but it seems like when Apple rolled out the iOS 13 update, many iPhone users have been stuck on the Resume Download issue, wherein the download takes forever to finish. We have readers who reported to have been able to fix this problem on their own so it’s clear that the issue is not permanent and fixable at the end-user level.
So in this post, I will walk you through in troubleshooting your iPhone that got stuck on the Resume Download error while trying to update it to iOS 13. I will give you some of the procedures you can use to try and make the download and installation of the new firmware successful. So, if you’re one of the millions of iPhone users out there that currently have this kind of issue, then continue reading this post as you may find it helpful.
Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
First solution: Perform the Forced Restart on your iPhone
Installing a new firmware is basically just downloading a large file and then when finished, the system itself will unpack the file and replace the old files the new ones. That’s a pretty straightforward process and if there’s something wrong with it, then the problem is always with the firmware but it does not necessarily mean that it’s a serious one. In fact, many users have confirmed that by simply rebooting their devices, they were able to firmware installation issues. That could just the case here, so follow these steps to force restart your device:
- Quickly press and release the Volume Up button, and then quickly press and release the Volume Down button.
- The moment you release the volume down button, press and hold the Side or Power key until the Apple logo shows on the screen.
Once the reboot is finished, try to redownload the iOS 13 update and see if it goes through this time. If it’s still stuck on Resume Download error, then move on to the next solution.
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Second solution: Make sure you have a good and stable Internet connection
It’s a given that when you update your iPhone to the new iOS version, you must be connected to a stable network with fast connection, otherwise, you will be spending forever just to download the update. The best way to make sure you have a good connection is to disable your iPhone’s WiFi and then re-enable so that your device can establish a new connection.
However, if your connection keeps dropping from time to time, then the best thing to do is to reset the network settings of your iPhone. Here’s how:
- From the Home screen, tap Settings.
- Tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Touch Reset Network Settings.
- If prompted, enter your security lock.
- Tap Reset Network Settings at the bottom of the screen.
Your iPhone will reboot after this, once it has finished rebooting, try to see if it is still stuck on Resume Download.
Third solution: Turn off restrictions.
Lifting all restrictions for apps and iOS services including App Store and iTunes downloads can also be the key to resolving the issue if restrictions are barring the download and update request. If restrictions are currently enabled on your device, disable the feature and then retry downloading the iOS 13 update. Here’s how to disable restrictions feature on your iOS device:
- Tap Settings from the Home screen.
- Select Screen Time.
- Tap to turn off the switch next to Content & Privacy Restrictions.
Apps and services are now free from any limitations and should be able to work as they should.
Fourth solution: Remove unwanted apps and beta profiles
Removing unwanted apps including any beta profiles stored on your device storage can also be considered another potential solution. Doing so removes any duplicate or corrupted files that might have barred or spoiled the update download process. If you wish to try it, then here’s how you do it:
- From the Home screen, tap on Settings.
- Tap General.
- Tap iPhone Storage.
- Find the update file or beta profile from the list of apps and files and then tap to select.
- After selecting the update file, tap the option to Delete the file.
Confirm if you’re prompted to delete beta profile/contents and then wait until the update file deletion is completed. Once you’re done deleting the file(s), reboot your device to clear and refresh its memory. As soon as it boots up and reconnects to Wi-Fi internet, you can try downloading the iOS 13 beta update again and see if that’s already successful.
If your iPhone is still stuck on Resume Download error even after doing all these, then it’s best to just download the update on a computer with iTunes and then connect your iPhone to it so that iTunes will update it. There’s a greater chance you can update your iPhone this way. Otherwise, you should visit the nearest Genius Bar in your area so that Apple technicians can check your iPhone for you.
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