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If you’re locked out of your Samsung Galaxy smartphone because it won’t recognize your fingerprint or you can’t remember your password or pin code, the following three steps are your only options to accessing your device:
If you have access to the Google account and password that is set-up on your device, see if you can unlock your smartphone through the Android Device Manager
- If you log into Android Device Manager and your smartphone isn’t there, try entering the wrong password into your phone and it might ask you to unlock it by entering your Google account password
- If it does not prompt you for your Google account, then the only way to unlock your device is to perform a hard reset and wipe it completely.
For a complete visual guide on how to perform a hardreset, click here